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Refund policy

Refund and Returns Policy

Returns

  • Customers must report any issues within 48 hours of receiving their order.

  • Devices must be returned in the same condition in which they were received.

Faulty Devices

  • If a device is found to be faulty and the fault falls within the warranty terms, NN ZarBro Restore will repair or replace the device at its discretion.

  • Cash refunds will not be provided for faulty devices.

Non-Returnable Items

Returns will not be accepted for:

  • Physical damage caused after delivery.

  • Water damage.

  • Software-related issues caused by the customer.

  • Devices repaired or altered by unauthorized third parties.

  • Change-of-mind purchases.

Refunds

  • Refunds are generally not offered once a device has been delivered and accepted by the customer.

  • Where a refund is approved due to exceptional circumstances, it will be processed using the original payment method.

Replacement Policy

  • Where a replacement is approved, a device of the same model and similar condition will be provided, subject to stock availability.